Last Updated: February 6, 2026
These Terms and Conditions ("Terms") govern your use of Keeper Mailbox's virtual mailbox and mail handling services ("Services"). By creating an account or using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Services. If you do not agree with any part of these Terms, you may not use our Services.
The following definitions apply throughout these Terms:
By accessing or using Keeper Mailbox Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Keeper Mailbox.
We reserve the right to modify these Terms at any time. We will notify you of any material changes via email or through your account dashboard. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.
To use our Services, you must:
As required by USPS regulations, all customers must complete and submit USPS Form 1583 (Application for Delivery of Mail Through Agent) before we can receive mail on your behalf. This form must be notarized with valid government-issued photo identification.
You must provide valid government-issued photo identification for verification purposes. We verify all customers in compliance with US federal and state regulations. Acceptable forms of identification include:
Business accounts require additional documentation, including business registration, tax identification, and authorized signer information. We may request additional verification documents for business accounts.
We provide you with a physical street address for receiving mail and packages. Services include:
We do not accept certain types of mail and packages, including but not limited to:
You agree to pay all fees associated with your chosen subscription plan. Fees are charged in advance on a monthly or annual basis, as selected during registration.
Certain services incur additional fees, including:
We accept major credit cards, debit cards, and ACH transfers. You authorize us to charge your payment method for all fees incurred.
Subscriptions automatically renew at the end of each billing period unless canceled. You will be charged the then-current rate for your plan.
If payment fails, we will attempt to charge your payment method again. Continued payment failure may result in service suspension or termination.
You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period.
Subscription fees are non-refundable except as required by law. If you cancel mid-billing period, you will retain access to Services until the end of your paid period, but no refund will be issued for unused time.
Upon cancellation, you must provide forwarding instructions for any mail in our possession. Mail not claimed or forwarded within 30 days will be returned to sender or destroyed, at our discretion.
You may not use our Services for any illegal purposes or in violation of any applicable laws or regulations.
Specifically prohibited activities include, but are not limited to:
We reserve the right to immediately terminate accounts engaged in prohibited activities and to cooperate fully with law enforcement.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
When you request mail scanning services, you authorize us to open and scan your mail. We maintain strict confidentiality and security measures for all scanned documents.
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We comply with all applicable US federal and state privacy laws, including requirements for handling sensitive information.
We strive to provide reliable service but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEEPER MAILBOX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
While we exercise reasonable care in handling your mail, we are not liable for mail lost, damaged, or delayed by carriers, postal services, or circumstances beyond our control. We recommend insurance for valuable items.
We are not responsible for actions or failures of third-party carriers (USPS, FedEx, UPS, DHL) or other service providers.
You agree to indemnify, defend, and hold harmless Keeper Mailbox, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from:
You may terminate your account at any time by providing notice through your account dashboard.
We may suspend or terminate your account immediately, without notice, for:
Upon termination, your right to use our Services ceases immediately. You remain responsible for any fees incurred before termination. We will retain certain information as required by law or for legitimate business purposes.
These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles.
Any dispute arising from these Terms or our Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. You waive any right to a jury trial or to participate in a class action lawsuit.
Either party may seek injunctive or equitable relief in court for intellectual property disputes or to enforce arbitration provisions.
Either party may bring an individual action in small claims court as an alternative to arbitration.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Keeper Mailbox regarding our Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, labor disputes, or government actions.
We may provide notices to you via email to the address on file, through your account dashboard, or by posting on our website. You consent to receive electronic communications from us.
If you have questions about these Terms, please contact us:
By using Keeper Mailbox Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.